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See why marquee customers
are moving to the Sunbird
DCIM platform.

Start your test drive here

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See why marquee customers
are moving to the Sunbird
DCIM platform.

Start your test drive here

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DCIM Suite Bundle

 

See why marquee customers
are moving to the Sunbird
DCIM platform.

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Ready to manage your entire data center in one solution?

Start your test drive here

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Startup your DCIM in a day

We make it fast and painless.

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It’s as easy as Uber.

With Sunbird’s flexible discovery and import capability, you can get your existing data into our system in a snap. With our built in smart models library and support for existing Visio and AutoCAD floor maps, getting data in becomes a chore of the past.

DIY to turnkey. The choice is yours

DIY to turnkey. The choice is yours

If you have a smaller site or want to tackle a larger one on your own, we offer a 4 day QuickStart service to get you going. Turnkey implementation is also available so you can focus more on your day job.

Get value day 1

Get value day 1

To ensure you get the most out of your investment, training is provided with both our service options by our implementation experts. Before we hand over the keys, we want to ensure you extract maximum value from your investment.

100% Supported Solutions

100% Supported Solutions

Sunbird’s Data Center Services quickly put our customers on the path to easily managing their data center infrastructure with their new DCIM software. Our experts in installation, setup, database population and training are at your service – and they take pride in your DCIM success.

Details about our service offering.

DCIM Support for DIY Installations

Get online fast and learn how to minimize interruptions to your day-to-day operations while maximizing your Data Center management effectiveness. With Sunbird’s QuickStart you will learn the essentials about your new DCIM solution, product features, functionality, and system capabilities, and get the tools you need to successfully install your new Data Center management solution.

Throughout the four day on-site program a Sunbird Professional Services Engineer (PSE) will work with you sharing our best practices to help define a Statement of Work and Training program that enables you to be effective from day 1.

With Sunbird’s Quick Start, you’ll receive:

  • Joint review of a clear Statement Of Work
  • Starter Packet including
  • Import templates
  • Quick setup guides
  • Implementation Check-lists
  • Access to online support resources
  • Working system with starter cabinets

On-site support structured as follows:

Readiness Review & Initial Admin Training

Data Center Managers will learn the “how and why’s” of building a DCIM site through hands-on implementation and deployment training.

Build a Site in DCIM system

Add Cabinets, Servers, Network, and Storage: Data Center Managers will learn how to import and link drawings to create and configure cabinets, devices, and network connections.

Configure Power, networking, and environmental: Data Center Managers will learn how to import and configure power and environmental devices and connections. Review daily/monthly system administration and maintenance activities.

End-User Training

Focused on end-users, change control, workflow and how to manage moves/adds/changes; dashboards and capacity planning; system navigation and reporting; search, filtering, and editing will be reviewed.

Leave all the work to us

Whether your current data center infrastructure information exists in the form of a spreadsheet or other tool, the migration and onboarding of a new system may take hours of time and effort. With Sunbird’s Turnkey Services, you can get your DCIM system online fast without getting your hands (too) dirty.

Sunbird’s Turnkey Services essentially consist of three different modules with a Sunbird Professional Service Engineer (PSE) acting as the single point of contact, implementing and completing the project.

Phase 1

Basic Setup and Planning – consists of on-site days to:

  • Introduce and orient the project team
  • Review detailed Statement Of Work and finalize project plan
  • Baseline existing data for the DCIM system
  • Review setup and configuration of DCIM system based on best practices and workflow
  • Review any gaps or risks to success and develop an action plan
  • Provide initial administrator training

Phase 2

Data Collection and Migration – consists of both on-site and off-site activities.

  • On-site, Sunbird will collect the existing data center information directly from you and/or collect the data from the Data Center itself.
  • Offsite, Sunbird will migrate and/or collect the Asset, Power, and Network management data from existing customer documentation and data. At the end of this phase you will have a populated database and a working system.

Phase 3

End-User Training

On-site or remote training sessions can be held where end-users will learn change control, workflow and how to manage moves/adds/changes; dashboards and capacity planning; system navigation and reporting; search, filtering, and editing will be reviewed.

Flow-through Operations for Improved Efficiency

To improve data center operations management, organizations today need to leverage data from a wide range of heterogeneous data sources. The various components of your data center management infrastructure can fit together and applications can seamlessly talk to each other, with nothing lost in the shuffle.

Sunbird’s DCIM solution for data center operations, come with open APIs to enable flow through operations that improve efficiency, accuracy and uptime. With open APIs you can use the tools you are most familiar with to integrate and meet the technical, business, and user needs of your organization. As a result, you can complete your application integration in less time and realize greater value from the systems you’ve already invested in, ultimately meeting your data center optimization projects.

Developer Tools

  • Open database connectivity capabilities let you use your existing data warehouse and reporting system to generate custom reports.
  • APIs enable Asset Item create, read, update and delete to/from configuration management databases (CMDB) for seamless information exchange.
  • APIs enable seamless integration with change ticketing systems, reducing time and improving the accuracy of creating requests and work orders in the DCIM system.

Gain Knowledge and Ensure Success

Training is a critical piece to the implementation and the quickest route to success with your DCIM Solution. Experience has shown that with proper training your data center staff will be ready to maintain DCIM system.

Sunbird offers training courses for both DCIM system administrators and day-to-day end users to ensure that both the administrators as well as the end users gain the knowledge needed to manage and report the DCIM system. Sunbird offers utmost flexibility to get your staff up to speed with delivery on-site, remote, hosted, or online. Our goal is to walk away with the comfort that you’re going to use the DCIM system and see value day 1.

System Administration Training

  • Target Audience: DCIM System Administrators
  • Description: Sunbird Services will demonstrate how to add a new site or data center to the DCIM system, manage the workflow and change control processes, system maintenance and support, how and where to get answers, and how to create your own reports.
  • Also recorded for those unable to attend, for future reference, and for remote sites

End-User Training

  • Target Audience: Day-to-Day End Users
  • Description: Sunbird Services will demonstrate how to perform moves/adds/changes; using dashboards and capacity planning; system navigation and reporting; search, filtering, and editing.

On Line Videos make it easy to increase DCIM usage and adoption

Take the module you are interested in or take all the modules – the choice is yours

  • New Features
  • Software Installation
  • Floor Plan
  • Introduction and Navigation
  • Visualization and Capacity Planning
  • Adding and Editing Items – Device, Network, Cabinet, Communications, Power
  • IP Space Management
  • Change Control Process
  • Reports
  • SNMP Discovery
  • Import Wizard
  • Administrative Tasks

White glove service, included.

A Professional Service Engineer (PSE) will serve as a single point of contact, working with you each step of the way to define what a successful implementation looks like, build a project plan to support those goals, and ensure that there are no surprises. Ultimately getting you from where you are today to where you want to be tomorrow, quickly and efficiently.

Combining standard project management processes with standard service offerings and DCIM best practices, customers will be provided with deliverables along each step of the way including detailed project plans, database population, post-implementation verification and training programs that enable administrators and end-users to efficiently manage their data centers.

With 100% supported solutions from Sunbird – your data center infrastructure management transition will be fast and easy.

Take this ‘offline’, and read our Services Brochure

Download Service Brochure