Data Center Service Management (DCSM) refers to the systems that provide the ability to manage facilities and IT infrastructure from both a physical point of view (e.g., servers, racks, ports, structured cabling, and patch cabling) and a logical point of view (e.g., compute power, memory, processor utilization, storage, networking).
DCSM is a core building-block component of Data Center Service Optimization (DCSO) and enables many of the DCSO functions. DCSO is the group of products, including Data Center Infrastructure Management (DCIM) and IT Service Management (ITSM) that address the management of the supply and use of energy, real-time financial costing, long-term planning, and the converged management of IT and facilities. The primary goal of ITSM is to better align IT with the business throughout the product or service delivery lifecycle, while the primary goal of DCIM is to optimize the performance of the data center that serves that same business.
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ITSM (Logical) |
DCIM (Physical) |
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Manges virtual assets in a CMDB, that may include static DCIM information |
Manages infrastructure assets and capacity in a physical asset database |
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Optimizes workflow within and outside the data center |
Tracks workflow within the data center for physical moves, adds, and changes |
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Tracks virtual resource information |
Tracks and monitors environmental conditions, use of resources (e.g., space, power, and cooling), energy efficiency, and availability |
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Provides Service Desk Change Management for all changes |
Provides Service Desk Change Management for physical changes |
DCSM enables organizations to integrate both the business and data center as well as the end-to-end processes between both the IT and facilities infrastructure. The benefits of DCSM can be found in having a single view of capacity for compute, storage, networks, power, and space, having an end-to-end provisioning chargeback system, and being able to identify, manage, and move loads according to the problem or dependencies.